Terms of service
This English translation is provided for convenience only. Only the German version is legally binding.
Last updated: 6 November 2026
These general terms and conditions also contain customer information under the statutory provisions for distance contracts and contracts concluded electronically. The main characteristics of the goods can be found in the respective product description.
1. Scope
1.1 These general terms and conditions (hereinafter ‘Terms’) apply to all contracts for the supply of goods that you conclude with us via our online shop at https://superollie.com (including the English language version at https://superollie.com/en). ‘We’ or ‘us’ refers to Ollie UG (haftungsbeschränkt); ‘you’ refers to the customer.
1.2 Our offer is aimed at consumers and at business customers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (section 13 of the German Civil Code, BGB). A business customer (trader) is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or profession (section 14 BGB). Provisions that apply only to consumers or only to business customers are expressly marked as such in these Terms.
1.3 In relation to business customers, these Terms apply exclusively. A business customer’s own terms and conditions do not become part of the contract, even if we do not expressly object to them, unless we expressly agree to their application.
2. Contracting party and contact
Your contracting party is:
Ollie UG (haftungsbeschränkt)
Charlotte-Temming-Str. 1
44135 Dortmund
Germany
Managing directors: Dennis Madalinski, Mike Andretzki
Register court: Dortmund Local Court, HRB 37964
VAT identification number: DE459908378
Telephone: +49 155 67119403
Email: info@superollie.com
Please send questions about products and orders, complaints and claims to the contact details above; this is also where you can reach our customer service. Further details can be found in our Legal notice.
3. Conclusion of the contract
3.1 The presentation of products in our online shop is not a legally binding offer but a non-binding invitation to you to place an order with us.
3.2 An order works as follows:
- You add the products you want to the cart. There you can change quantities and remove products.
- From the cart you go to checkout. There you enter your email address and your delivery address (and a different billing address, if applicable) and choose the shipping method and payment method.
- In checkout you see an order summary showing the selected products, quantities and prices, the shipping costs and the total amount. Please check all details there. You can correct input errors at any time before completing your order by changing the relevant fields in checkout or by returning to the cart. You can also cancel the ordering process at any time by closing the browser window.
- By clicking the ‘Pay now’ button, you submit a binding offer to purchase the goods listed in the order summary. If you have chosen a payment method that redirects you to the payment provider (for example PayPal or Klarna), you submit your binding offer in this case when you finally confirm the payment with the payment provider.
3.3 Immediately after you place your order, we automatically send you an order confirmation by email to the email address you provided. With this order confirmation we accept your offer, and the purchase contract is thereby concluded. If, exceptionally, you do not receive an order confirmation, the contract is concluded at the latest upon delivery of the goods. Please also check your spam folder if necessary.
3.4 You can order as a guest or use a customer account. You sign in to your customer account with your email address and a verification code that you receive by email.
4. Contract language and storage of the contract text
4.1 The contract language is German only. The English version of these Terms and of our other legal texts is a translation for your information; only the German version is legally binding.
4.2 We store the contract text, i.e. your order data, after the contract has been concluded. You receive the order data (in particular products, prices, shipping costs, delivery and billing address, shipping and payment method) with the order confirmation by email. If you use a customer account, you can also view your orders there at https://account.superollie.com.
4.3 You can access, print or save these Terms at any time at https://superollie.com/en/policies/terms-of-service. Only the current version is available there. We therefore recommend that you save or print the version that applies when you place your order.
5. Prices and shipping costs
5.1 All prices in our online shop are gross prices in euros and include statutory VAT.
5.2 In addition to the price of the goods, we charge the following shipping costs:
- Germany, standard shipping: free of charge
- Germany, express shipping: €4.90
- other Member States of the European Union: €7.90
The shipping costs for your order and the total amount are shown to you in checkout before you place your order.
6. Delivery
6.1 We deliver only to delivery addresses in the 27 Member States of the European Union.
6.2 Goods are currently shipped via Amazon Multi-Channel Fulfillment from Amazon fulfilment centres. Amazon selects the parcel carrier. In future, we may also ship goods ourselves from Dortmund.
6.3 Unless a different delivery time is stated for the product concerned, the delivery time is:
- Germany: 1–2 working days
- other Member States of the European Union: 1–5 working days
6.4 For all payment methods offered, the delivery time begins on the day after the contract is concluded. If the payment service provider confirms the payment only later, it begins on the day after that confirmation. If the last day of the delivery time falls on a Saturday, a Sunday or a public holiday recognised by the state at the place of delivery, the delivery time ends at the end of the next working day.
6.5 If you order several products, they may reach you in separate shipments. We only make partial deliveries where this is reasonable for you; you will not incur any additional shipping costs as a result.
6.6 If you are a consumer, the risk of accidental loss and accidental deterioration of the goods passes to you only when the goods are handed over to you. If you are a business customer, the risk passes as soon as the goods are handed over to the parcel carrier or other person designated to carry out the shipment.
7. Payment
7.1 The following payment methods are available in our online shop:
- via Shopify Payments: credit and debit card (Visa, Mastercard, American Express, Maestro, UnionPay), Apple Pay, Google Pay, Shop Pay, Klarna and – depending on the delivery country – Bancontact, Bizum, BLIK, eps bank transfer, MB WAY, MobilePay and Satispay
- PayPal
You can see in checkout which payment methods are available for your order.
7.2 The total amount (purchase price and shipping costs) is due immediately upon conclusion of the contract. Payment is processed through the selected payment service when you place your order.
7.3 If you pay with PayPal, the payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg; PayPal’s terms of use also apply in this respect. If you pay with Klarna, the terms of Klarna Bank AB (publ), Stockholm, Sweden, also apply; Klarna may carry out an identity and credit check. For Apple Pay, Google Pay, Shop Pay and the other payment methods, the terms of the respective provider apply in the relationship between you and that provider.
7.4 For business customers only: you may only set off claims that are undisputed or have been finally established by a court. You may only exercise a right of retention on the basis of claims arising from the same contractual relationship.
8. Retention of title
8.1 The goods delivered remain our property until they have been paid for in full.
8.2 For business customers only: notwithstanding clause 8.1, the goods remain our property until all claims arising from the ongoing business relationship with you have been paid in full. You may resell the goods subject to retention of title in the ordinary course of business. You hereby assign to us the claims to which you are entitled against your customers from the resale, in the amount of the total amount agreed with us (including VAT); we accept this assignment. You remain entitled to collect these claims yourself as long as you duly meet your payment obligations towards us. Pledging the goods subject to retention of title or transferring them by way of security is not permitted. Please inform us without delay of any third-party access to the goods subject to retention of title.
9. Right of withdrawal
9.1 Consumers have a statutory right of withdrawal. Details and the model withdrawal form can be found on our Right of withdrawal page.
9.2 You can also declare your withdrawal online using our ‘Withdraw from contract’ function, which you can reach via the link of the same name in the footer of our shop. There you enter your name, your order number and your email address and submit your declaration using the ‘Confirm withdrawal’ button. No sign-in is required. We will confirm receipt to you by email without undue delay, stating the content of your declaration and the date and time of receipt.
9.3 Business customers have no right of withdrawal.
10. Liability for defects
10.1 The statutory rights in respect of defects apply. For business customers, clauses 10.3 and 10.4 also apply. Clause 11 also applies to claims for damages.
10.2 If a shipment arrives visibly damaged, we ask you to report the damage to the delivery driver if possible and to let us know briefly. This is not a precondition for your statutory rights; however, it helps us to enforce our own claims against the shipping service provider.
10.3 For business customers only: if the purchase contract is a commercial transaction for both parties, the duty to inspect the goods and give notice of defects under section 377 of the German Commercial Code (HGB) applies. In that case you must inspect the goods without undue delay after delivery and notify us of apparent defects without undue delay and of hidden defects without undue delay after their discovery, preferably in text form (e.g. by email). If you fail to give notice in good time, the goods are deemed to have been approved with regard to the defect concerned.
10.4 For business customers only: the limitation period for claims for defects in newly manufactured goods is one year from delivery of the goods. This reduction does not apply to claims for damages for injury to life, body or health, to claims for intentional or grossly negligent breach of duty, where a defect has been fraudulently concealed, to claims under a guarantee, to claims under the German Product Liability Act (ProdHaftG), in the cases of section 438(1) no. 2 BGB or to recourse claims under sections 445a, 445b and 478 BGB. In these cases the statutory limitation periods apply.
11. Liability
11.1 We are liable without limitation for damages and reimbursement of futile expenses, irrespective of the legal grounds, in cases of intent and gross negligence, for damage resulting from injury to life, body or health, under the German Product Liability Act, where a defect has been fraudulently concealed and to the extent of any guarantee we have given.
11.2 Otherwise, in cases of simple negligence we are only liable for the breach of an essential contractual obligation. Essential contractual obligations (cardinal obligations) are obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely, for example the obligation to hand over the goods to you free from material defects and defects of title. In this case our liability is limited to the foreseeable damage typical for the contract at the time the contract was concluded.
11.3 The limitations of liability in clause 11.2 also apply in favour of our legal representatives, employees and vicarious agents.
11.4 Your statutory rights to subsequent performance, rescission of the contract and price reduction remain unaffected by this clause 11.
12. Information on biocidal products
Use biocides safely. Always read the label and product information before use.
Our biocidal products may only be used in accordance with the information on the label and in the instructions for use, in particular regarding the area of application, dosage and safety instructions. The product descriptions in our online shop do not replace reading the label.
13. Data protection
Information on how we process your personal data can be found in our Privacy policy.
14. Dispute resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
15. Final provisions
15.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law applies only insofar as it does not deprive you of the protection afforded to you by the mandatory provisions of the law of the state in which you have your habitual residence.
15.2 If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, Dortmund is the exclusive place of jurisdiction for all disputes arising from or in connection with contracts that you conclude with us via our online shop. In these cases we are also entitled to bring proceedings at your general place of jurisdiction. Exclusive places of jurisdiction prescribed by law remain unaffected.
15.3 If any provision of these Terms is or becomes invalid in whole or in part, the remaining provisions and the rest of the contract remain valid. The invalid provision is replaced by the statutory provisions.