Shipping policy

This English translation is provided for convenience only. Only the German version is legally binding.

Last updated: 6 November 2026

Delivery area

We deliver only to delivery addresses in the 27 member states of the European Union.

Shipping costs

  • Germany, standard shipping: free
  • Germany, express shipping: €4.90
  • other member states of the European Union: €7.90

All prices include statutory VAT. The shipping costs for your order and the total amount are shown at checkout before you place your order. As we only deliver within the European Union, no customs duties or import charges apply.

Delivery times

Unless a different delivery time is stated for a product, the delivery time is:

  • Germany: 1–2 working days
  • other member states of the European Union: 1–5 working days

The delivery time starts on the day after the contract is concluded. If the payment service provider confirms the payment later, it starts on the day after that confirmation. If the last day of the delivery time falls on a Saturday, Sunday or a public holiday at the place of delivery, the delivery time ends at the end of the next working day.

Shipping

Orders are currently shipped via Amazon Multi-Channel Fulfillment from Amazon fulfillment centers. Amazon selects the parcel carrier. If you order several products, they may arrive in separate shipments; this does not incur any additional shipping costs for you.

Damaged shipments

If a shipment arrives visibly damaged, please report the damage to the delivery driver if possible and let us know briefly at info@superollie.com. This is not a condition for your statutory rights, but it helps us enforce our claims against the shipping provider.

Returns

Information about your right of withdrawal and about returns can be found in our right of withdrawal policy. Please send returns to: Ollie UG (haftungsbeschränkt), Charlotte-Temming-Str. 1, 44135 Dortmund, Germany. You bear the direct cost of returning the goods.

Further details can be found in our general terms and conditions. If you have any questions about shipping, you can reach us at info@superollie.com or by phone at +49 155 67119403.